Refund & Cancellation Policy

Overview

This policy explains how refunds and cancellations work for TripByDNA's paid plans (Plus, Premium and TripPass), operated by AAD Technologies, Kerala, India. We aim to be fair and transparent.

Subscriptions — Plus & Premium

You can cancel your Plus or Premium subscription at any time from your account; it stays active until the end of the current billing period and won't renew. We offer a 14-day refund window: if you cancel within 14 days of a subscription purchase or renewal, you are eligible for a full refund, provided you have not made heavy use of the paid features in that period.

• Cancel anytime — no lock-in.
• 14-day refund on subscription purchases and renewals.
• After 14 days, the subscription runs to the end of the paid period; no partial refunds for the unused remainder.

TripPass

A TripPass unlocks all Premium features for a single trip. It is non-refundable once the associated trip has been built (i.e. the trip generated and features used). An unused, unactivated TripPass may be refunded within 14 days of purchase.

How to request a refund

Email support@tripbydna.com from your account email with your order/payment reference and the reason. Approved refunds are processed to the original payment method, typically within 5–10 business days depending on your bank.

When we may decline

We may decline a refund where there is evidence of abuse, fraud, or substantial use of the paid features beyond a fair trial. We will always explain our decision.

Changes

If a law in your region gives you greater refund or cancellation rights, those rights apply. This policy may be updated; the version live at the time of your purchase governs it.